> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rittly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Articles, support tickets, ratings, and testimonials.

**Help Center** is for everyone who can learn. Staff with support permission also run articles and the ticket queue.

## As a learner

<Steps>
  <Step title="Read articles">
    Browse categories and open an article.
  </Step>

  <Step title="Open a ticket">
    **Tickets** → new request. Subject, category, and description. Staff are notified.
  </Step>

  <Step title="Reply">
    When staff reply, you are notified. Replying to a resolved ticket reopens it. Closed tickets need a new request.
  </Step>

  <Step title="Feedback">
    Leave course ratings and testimonials from **Help Center → Feedback**. Testimonials wait for staff approval before they go public.
  </Step>
</Steps>

## As staff

<Steps>
  <Step title="Admin">
    **Help Center → Admin** to create categories and articles.
  </Step>

  <Step title="Queue">
    Open tickets, reply (moves open tickets to in progress), resolve, or close. Resolving notifies the learner.
  </Step>

  <Step title="Testimonials">
    **Analytics → Testimonials** to approve (the author is notified) or reject (the author is not notified).
  </Step>
</Steps>


## Related topics

- [Roles and permissions](/getting-started/roles.md)
- [Take a course](/learners/take-a-course.md)