As a learner
1
Read articles
Browse categories and open an article.
2
Open a ticket
Tickets → new request. Subject, category, and description. Staff are notified.
3
Reply
When staff reply, you are notified. Replying to a resolved ticket reopens it. Closed tickets need a new request.
4
Feedback
Leave course ratings and testimonials from Help Center → Feedback. Testimonials wait for staff approval before they go public.
As staff
1
Admin
Help Center → Admin to create categories and articles.
2
Queue
Open tickets, reply (moves open tickets to in progress), resolve, or close. Resolving notifies the learner.
3
Testimonials
Analytics → Testimonials to approve (the author is notified) or reject (the author is not notified).